Who must be contacted regarding an exit seating dispute for a passenger with a disability?

In the case of an exit seating dispute for a passenger with a disability, it is essential to ensure that the situation is handled in compliance with regulations and company policies regarding accessibility and safety. The correct course of action involves first contacting the Pilot in Command (PIC). The PIC is responsible for the overall safety of the flight and can make decisions on such matters, including assessing the situation and determining how to proceed.

Following this, the Crew Resource Officer (CRO) should be contacted. The CRO is specifically trained to handle situations involving passengers with disabilities and can provide the necessary support and resources to resolve any disputes. This two-step approach helps ensure that both safety and the rights of the passenger are prioritized.

The other options do not align as closely with the protocols established for addressing exit seating disputes. While communication with different roles in the airline might be necessary in other contexts, the first point of contact regarding a specific dispute involving a passenger with a disability must always start with the PIC and include engaging the CRO to ensure all relevant concerns are addressed appropriately.