Who is responsible for meeting an unaccompanied minor at their destination?

The responsibility for meeting an unaccompanied minor at their destination typically falls to the customer service agent. This is because customer service agents are specifically trained to handle situations involving unaccompanied minors, ensuring that a responsible adult is present to greet the child upon arrival and assist them as needed. This procedure is in place to provide additional safety and security for minors traveling alone.

While flight attendants play a crucial role in overseeing the minor during the flight and ensuring their comfort and safety aboard the aircraft, it is not within their purview to facilitate the reunification of the child with their guardian at the destination. Ground crew may assist with the logistics of baggage and aircraft operations, but they do not typically interact with the unaccompanied minor directly. Air traffic control is focused on the safe and efficient management of air traffic and does not handle passenger services. Thus, the customer service agent is the right choice for this responsibility.