What should a flight attendant do if a passenger with a disability has specific questions after a briefing?

Addressing the questions promptly is essential because it reflects the flight attendant's commitment to providing excellent service and support to all passengers, particularly those with disabilities who may require additional assistance or clarification. By answering the passenger's queries, the flight attendant helps ensure the individual feels understood, valued, and more at ease during their travel experience.

This approach fosters an inclusive environment and enhances the overall flight experience, which is crucial in the face of unique challenges that passengers with disabilities may encounter. Responding to questions not only demonstrates attentiveness but also upholds regulatory requirements regarding customer service for individuals with disabilities.

Other options, such as ignoring the questions or directing the passenger to customer service, could lead to feelings of frustration or neglect from the passenger, which can undermine the airline's reputation for customer care and support. Transferring the passenger to a Customer Reaction Officer (CRO) is also a viable option, but the flight attendant is typically the first line of support and should address any immediate questions they can first. This shows a proactive approach to passenger assistance.