What is the primary role of the CSA in relation to unaccompanied minors?

The primary role of the Customer Service Agent (CSA) in relation to unaccompanied minors includes meeting and escorting them throughout their travel experience. This responsibility is crucial because unaccompanied minors require special attention to ensure their safety and comfort. Upon arrival at the airport, the CSA is responsible for greeting the child and guiding them through the check-in and boarding process. This personal interaction helps to establish trust and provides reassurance to both the child and their guardians.

While monitoring unaccompanied minors during the flight is an important aspect of their overall care, it typically falls under the responsibilities of the cabin crew rather than the CSA. Checking in at the terminal is a crucial initial step, yet it is not the CSA's sole duty as it encompasses a broader range of responsibilities related to overall care and support. Providing comfort items can enhance the travel experience for unaccompanied minors, but it is not the primary role of the CSA. Meeting and escorting unaccompanied minors ensures that they receive the necessary attention and guidance required throughout their journey.