What is the primary purpose of the IOM for flight attendants?

The primary purpose of the IOM, or Inflight Operations Manual, for flight attendants is to provide comprehensive policies and procedures regarding their duties and responsibilities. This manual serves as a critical reference that flight attendants rely on to perform their roles effectively, ensuring they are well-informed about company expectations, protocols, and the necessary actions to take in various scenarios during flights. The IOM encompasses a wide range of operational guidelines that underpin safety, service, and compliance with regulatory requirements, making it essential for the successful performance of flight attendants' duties.

While communication protocols, personal conduct, and safety measures are all important aspects of a flight attendant's role, the core function of the IOM is to outline the broad scope of responsibilities and expectations that govern their work, ensuring a consistent and efficient operational framework across the airline.