A CSA or contract vendor assists the passenger with what items?

The role of a Customer Service Agent (CSA) or contract vendor primarily focuses on assisting passengers with mobility assistance tools such as wheelchairs and air chairs. These items are essential for passengers who require physical support during their travel experience, particularly those with disabilities or mobility challenges. Ensuring that passengers have access to these services not only helps with their comfort but also aligns with regulations regarding the assistance of individuals with special needs.

While other options, such as boarding passes or food and beverage services, are integral aspects of airline operations, they fall outside the specific scope of what a CSA or contract vendor directly manages in terms of passenger assistance. Moreover, in-flight entertainment systems are typically handled by cabin crew or specialized technicians rather than CSAs at the ground level. Therefore, the correct focus is on the mobility assistance that these agents provide to enhance the overall travel experience for passengers who might need additional help.