A CRO is specifically requested for passengers with which type of issues?

A CRO, or Complaint Resolution Official, is specifically trained to assist passengers with disabilities. This role is essential in ensuring compliance with the Air Carrier Access Act, which mandates that airlines provide appropriate accommodations for individuals with disabilities. The CRO's responsibilities include addressing concerns, providing guidance on available services, and resolving issues that arise regarding accessibility and assistance during travel.

Passengers with medical conditions may require assistance, but they typically address their needs through other channels, such as contacting the airline's customer service directly or coordinating with medical staff. Security issues are handled by security personnel or law enforcement, while severe weather concerns involve operational decisions made by airline management, rather than a specialized role like that of a CRO. Thus, the specific focus of the CRO is to support passengers with disabilities, ensuring they have a positive travel experience.